Sometimes, your payment may not go through when purchasing an annual Kartina TV Premium subscription on the official website. There are several possible reasons for this issue, and in this article, we'll help you understand what might be causing it and how to resolve it.

When you purchase a monthly Kartina TV subscription from an authorized dealer in the USA, your payment goes to the dealer's US bank account. The dealer also provides customer support and helps resolve any issues, including payment problems. However, when you purchase an annual Premium subscription directly through the official Kartina TV website, your payment goes directly to a bank in Germany without intermediaries. This can sometimes cause payment difficulties.

Can't Pay for Kartina TV? What Could Be the Reason?

Reason 1: Expired or Replaced Credit Card

Your payment for an annual Kartina TV subscription may be declined even if you've successfully made payments in the past. Perhaps you purchased an annual subscription with automatic renewal or an annual subscription with monthly payments, and everything worked smoothly until now.

If your card has expired, remember to update your payment information in your personal account on the Kartina.TV website after receiving your new card. Your request may take 1–3 business days to process. To avoid losing access to your favorite Kartina TV channels during this time, email us, and we'll send you login credentials for a free three-day subscription.

Reason 2: Incorrect Card Information

If your card is valid but your first payment attempt was unsuccessful, you may have entered the card number, expiration date, or CVV/CVC security code incorrectly. Double-check all your payment details before submitting your order. Also, keep in mind that the time allowed to enter your payment information is limited. If you exceed this time limit, the transaction will be canceled automatically.

Reason 3: Multiple Payment Attempts

Avoid making repeated payment attempts if your first transaction fails. Multiple attempts may trigger your bank's security system, which could interpret them as suspicious activity or an attempt to guess card details. As a result, your transactions may be temporarily blocked.

Reason 4: Payment Not Authorized by the Cardholder

Some banks send a notification or verification request to the cardholder before approving a transaction. If you miss this notification, your Kartina TV subscription payment may be declined. Be sure to check your phone or banking app for any payment authorization requests.

Reason 5: Transaction Declined by Your Bank

As mentioned earlier, payments for annual subscriptions purchased through the official Kartina TV website go directly to a bank in Germany. Your bank may decline an international transaction if its security system considers the payment suspicious.

If you purchased your annual subscription directly through the official Kartina TV website, you should contact their customer support hotline for assistance with payment issues. However, if you purchased your subscription through our website, feel free to contact our technical support team with any questions or concerns.

Dear Kartina TV subscribers, please be careful when paying for your annual Kartina TV Premium subscriptions. A little extra attention during checkout can help you avoid unnecessary interruptions and continue enjoying your favorite movies and TV series!

Yours sincerely,
Kartina TV