Kartina TV Brooklyn Terms of Use and Sale
1. General Provisions
These Terms of Use and Sale (“Terms”) govern your use of kartinatvbrooklyn.com (the “Site”) and your purchase of subscriptions, activation codes, set-top boxes, remote controls, accessories, and local installation services offered under the Kartina TV Brooklyn brand (“we,” “us,” or “our store”).
By using the Site, creating an account, or placing an order, you confirm that you have read and accepted these Terms. If you do not agree to these Terms, do not use the Site or place an order.
2. Role of Kartina TV Brooklyn
Kartina TV Brooklyn is an independent retailer of subscriptions, activation codes, equipment, and accessories. We also provide delivery and local installation services in Brooklyn, New York.
The Kartina.TV television platform, applications, channels, video libraries, program archive, and technical infrastructure are provided and operated by Kartina Digital GmbH or another applicable service provider. Use of the television service may also be governed by the then-current Kartina.TV terms.
Kartina TV Brooklyn does not own the television channels or video streams. Rights to the applicable programs, films, trademarks, and other materials belong to their respective owners.
3. Age and Account
Orders may be placed by persons who are at least 18 years old or by persons acting with the permission of a parent or legal guardian.
You must provide accurate and current information, including your name, email address, telephone number, payment information, and shipping address. You are responsible for safeguarding your account information and must notify us promptly if you suspect unauthorized access.
4. Products, Services, and Availability
We make reasonable efforts to describe products, subscriptions, and services accurately. Images may differ slightly from the actual product. Equipment availability, included components, application features, channel lineups, video libraries, and archived programming may change.
We may limit product quantities, remove an item listed in error, correct an obvious description or pricing error, or decline to fulfill an order when fraud or unlawful use is suspected.
If a paid physical product is unavailable, we will offer a replacement or refund the applicable amount.
5. Prices and Payment
The current price is displayed on the Site when the order is placed. All amounts are stated in U.S. dollars unless expressly indicated otherwise. Taxes, shipping charges, and additional services are displayed separately when applicable.
Available payment methods are shown at checkout. Payments may be processed by third-party payment providers under their own terms and privacy policies.
We may correct an obvious pricing error before fulfilling an order. If payment has already been received, the customer will be offered the opportunity to confirm the corrected price or receive a refund of the amount paid.
6. Subscriptions and Digital Products
Subscription credentials or an activation code are ordinarily sent to the email address provided at checkout. The customer is responsible for verifying the email address and checking the Spam or Junk folder.
The subscription duration, price, and type are displayed on the product page and at checkout. A subscription does not renew automatically unless automatic renewal was clearly disclosed at the time of purchase and separately accepted by the customer.
After a digital code has been delivered or activated, it is generally non-refundable except where required by law, where the wrong code was delivered, or where the code itself has a confirmed technical defect. Problems involving a device, internet connection, or compatibility that are not caused by the code do not by themselves guarantee a refund.
Channel lineups, video libraries, archive availability, and individual features are determined by the service provider and may change based on region, licensing, and technical requirements.
7. Delivery of Physical Equipment
Physical products are shipped within the United States primarily through USPS or another stated carrier. Orders are ordinarily provided to the carrier on the date of purchase or on the next available shipping day, but these timeframes are not guaranteed.
After shipment, a tracking number is sent by email when one is provided by the carrier. Delivery times are estimates and depend on the carrier, destination, weather, holidays, and other circumstances outside our control.
The customer must provide a complete and accurate delivery address. Additional costs caused by an incorrect address, refusal of delivery, or reshipment may be charged to the customer to the extent permitted by law.
Risk of loss transfers in accordance with applicable law and the carrier’s rules. Loss, damage, shortages, or non-delivery should be reported to us as soon as possible, together with photographs of the packaging and product when applicable.
8. Returns of Physical Products
A return request for equipment or an accessory must be made within 14 calendar days after delivery. The product must be returned in its original packaging, with all included components, and without damage or material signs of use.
Before shipping a return, you must contact Kartina TV Brooklyn and obtain return instructions. An unauthorized return is not guaranteed to be accepted.
The customer is responsible for return shipping unless the wrong or a defective product was delivered. Original shipping charges are generally non-refundable unless otherwise required by law.
A refund is issued after the product is received and inspected, using the original payment method when technically possible. The refund may be lawfully reduced for missing components, damage, or diminished value resulting from use beyond what is necessary to inspect the product.
9. Warranty
Equipment is covered by the manufacturer’s warranty or the warranty stated on the applicable product page. The warranty does not cover damage caused by improper installation, dropping, liquid exposure, electrical surges, modification, unauthorized repair, misuse, or use contrary to instructions.
Before accepting equipment as defective, we may ask the customer to complete reasonable troubleshooting steps with technical support.
10. Installation in Brooklyn
Local installation is offered only at approved addresses in Brooklyn, New York. The basic installation price and included work are displayed on the Site or confirmed before the appointment.
Basic installation may include connecting one set-top box to a television and the internet, initial configuration, and brief customer instruction. Cable installation, Wi-Fi improvement, television mounting, additional devices, and other work are charged separately only after the customer approves the additional work and price.
The customer must ensure that an adult is present, that the work area is safely accessible, and that electrical power, internet access, and necessary login credentials are available. A completed installation service is non-refundable except where required by law or separately agreed by us.
11. Acceptable Use
Subscriptions and equipment are intended for lawful, personal, household use unless otherwise expressly agreed with the service provider.
You may not resell access codes without authorization, conduct a commercial or public exhibition, circumvent technical restrictions, copy or distribute content, interfere with the Site, use malicious code, conduct automated data collection, or engage in fraudulent conduct.
A violation may result in order cancellation, access restriction, and disclosure to competent authorities where permitted or required by law.
12. Third-Party Services and Links
The Site may contain links to Kartina.TV, payment providers, carriers, application stores, and other third-party resources. We do not control their content, availability, terms, or privacy practices.
Issues involving the Kartina.TV platform, channel lineup, applications, or service account may require assistance from official Kartina.TV technical support at +1 (888) 827-0606.
13. Disclaimer of Warranties
To the fullest extent permitted by law, the Site and the information on it are provided “as is” and “as available.” We do not warrant that the Site will be uninterrupted or error-free, or that third-party services will always be available.
Nothing in these Terms excludes any mandatory consumer right that cannot lawfully be limited by contract.
14. Limitation of Liability
To the fullest extent permitted by law, Kartina TV Brooklyn will not be liable for indirect, incidental, special, or consequential damages, or for loss of data, profits, or use arising from a third-party television service, internet provider, application, carrier, or circumstance outside our reasonable control.
Kartina TV Brooklyn’s total liability relating to a particular order will not exceed the amount actually paid for the applicable product or service, except where such a limitation is prohibited by law.
15. Indemnification
To the extent permitted by law, you agree to reimburse Kartina TV Brooklyn for reasonable losses and expenses directly resulting from your unlawful use of the Site, fraud, infringement of third-party rights, or material breach of these Terms.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of New York and applicable federal law of the United States, without regard to conflict-of-law principles.
Before filing a legal action, the parties will attempt in good faith to resolve the dispute through direct communication. If the dispute cannot be resolved, it will be heard by a court of competent jurisdiction located in Kings County, New York, unless mandatory law requires otherwise.
17. Changes to These Terms
We may update these Terms by posting a revised version on this page and changing the “Last updated” date. Changes will not apply retroactively to completed purchases unless required by law.
18. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain effective to the fullest extent possible.
19. Contact Information
Kartina TV Brooklyn
Online Store: 3924 Neptune Ave, Brooklyn, NY 11224
Main Office: 532 Neptune Ave, Brooklyn, NY 11224
Sales: +1 (888) 832-1716
Technical Support: +1 (888) 827-0606
Contact form: https://kartinatvbrooklyn.com/contact-us/