Frequently Asked Questions about Kartina TV

You can connect more than three devices to one Kartina TV account, including multiple TVs, streaming boxes, smartphones, or tablets. The limit applies only to simultaneous viewing: you can watch Kartina TV on up to three devices at the same time. All three devices must be connected to the same internet connection and use the same external IP address. In other words, you can have 5, 10, or even more TVs and streaming devices in your home, but only three of them can stream Kartina TV at the same time.

The START streaming service is already included with your Kartina TV subscription, along with other popular video libraries. In total, you get access to 9 streaming and video services in one place. For comparison, a standalone START subscription in the U.S. costs around $7.99 per month. If you subscribe to several streaming services separately, the total cost can quickly add up.

With Kartina TV, you get not only Russian-language TV channels, but also a large selection of movies, TV series, and other content from the included streaming libraries — without having to pay for each service separately. In other words, one Kartina TV subscription combines live television and multiple streaming services in a single package.

Subscription management and cancellation are handled only through the official Kartina TV website.

Our website is an authorized dealer that sells activation cards and equipment. We do not have access to your Kartina TV account and cannot cancel a subscription, turn off automatic renewal, or change your payment method. If you have a standard Kartina TV subscription with automatic renewal, you can cancel it through your account on the official Kartina TV website. After auto-renewal is turned off, your access will remain active until the end of the period you have already paid for.

According to Kartina TV’s official terms, cancellation through your online account should be completed no later than 24 hours before the end of the current paid period. You can also submit a cancellation request directly to Kartina TV by email at: info@kartina.tv.

For cancellations submitted in writing, Kartina TV requires the request to be sent no later than 72 hours before the end of the paid period. If you purchased an activation card from us without automatic renewal, there is nothing to cancel. Once the paid period ends, the service simply expires unless you choose to activate a new period.

If you have any questions or need assistance with cancellation, you can always contact Kartina TV technical support by phone number 1-888-832-1716 extension 3-1 . Tech support team can guide you through the cancellation process and help you turn off automatic renewal.

Yes. If you already have a Kartina TV subscription, you can activate a new card in advance — your remaining time will not be lost.

The activation card period is simply added to the time you have already paid for. Your current subscription will continue first, and once that period ends, the new activation card period will begin automatically.

For example, if you have 10 days left on your current subscription and activate a 1-year card, those 10 days will be used first, followed by the full 1-year period from the new card.

You can change your Kartina TV plan directly from your account using the Change Plan option. For example, if you currently have a monthly subscription with automatic renewal and want to switch to an annual plan, the change takes effect immediately. Any unused portion of your current paid period is not lost. The system automatically calculates the remaining value and applies it toward the cost of the new plan. For example, if you still have 10 paid days left on your monthly subscription, that remaining value will be credited, so you will pay slightly less than the full price of the annual plan.

The entire adjustment is calculated automatically in your Kartina TV account.

A Kartina TV activation card can be returned or exchanged within 14 days of purchase, as long as it has not yet been activated. Once the activation code has been used, the card is considered activated and can no longer be returned or exchanged.

If you would like to return or exchange an unused activation card, please contact us within 14 days of purchase and we will help you with the return or exchange process.

Yes, you can use your Kartina TV subscription on a different internet connection, but you cannot watch it simultaneously from two different locations. If Kartina TV is already playing at home on one IP address and you start using the same subscription somewhere else with a different IP address, playback at the first location will stop. A message will appear saying that your subscription is being used on another device. If you then start watching again at the first location, playback at the second location will stop instead. In other words, you can use the same subscription in different places, but not at the same time on different internet connections.

No. We are not an internet service provider and do not install or provide home internet service. To use Kartina TV, you must already have an active internet connection in your home. You will need to arrange internet service directly with a local provider that serves your address.

If you schedule an in-home Kartina TV installation, please make sure your internet service is already active and working before the installer arrives. Once your internet is ready, we can install and set up Kartina TV on your devices.

No. American TV channels are not included with a Kartina TV subscription. Kartina TV is focused primarily on Russian-language television and includes channels from CIS countries, Ukraine, and other countries in the post-Soviet region, including Belarus, Armenia, Azerbaijan, and others. American TV channels require separate and significantly more expensive broadcasting rights. If those channels were included in the package, the subscription price would be considerably higher.

For this reason, Kartina TV focuses mainly on Russian-language channels and content for viewers from CIS countries and the wider post-Soviet region.

By default, the password used to access Kartina TV adult channels is the same password as your Kartina TV subscription account. If you prefer to use a separate password, you can change it in the Kartina TV settings. Open the Parental Control section and set a new PIN code.

So, if you have never changed the password for adult channels, use your regular Kartina TV subscription password.

If you forgot your Kartina TV subscription number or password, contact us and we’ll help you figure out how to restore access to your account.

Call us at: 1-888-832-1716

Before calling, it is helpful to have any information that may be connected to your Kartina TV account, such as your name, email address, or phone number used during registration.

Yes. Kartina TV Premium subscribers can invite up to 5 friends or family members at no additional cost. Each invited person receives a separate Mobile Friend subscription for 6 months. This access is designed for watching Kartina TV on a smartphone through the mobile app.

You can send invitations directly from the Kartina TV app, for example through WhatsApp, Telegram, or email. Your main subscription remains unchanged. Invited users receive their own mobile access and do not use up the devices available for your regular home viewing.

Yes. You can purchase a Kartina TV activation card as a gift, and it does not need to be activated immediately. The activation card is valid for 2 years, so the recipient can activate it whenever it is convenient. If you want to make the gift completely ready to use, you can also add installation. Our technician can bring the necessary equipment, set everything up, and configure Kartina TV for the recipient.

This is a convenient option if you want to give Kartina TV to parents, relatives, or friends without making them deal with the installation and setup themselves.

Yes. Setting up Kartina TV yourself is very simple and usually takes only a few minutes. Connect the box to your TV with an HDMI cable, plug in the power, and connect it to the internet. If you use Wi-Fi, you will need your Wi-Fi network name and password.

If your router is close to the box, you can connect it directly with an Ethernet cable. In that case, you do not need to enter any Wi-Fi information at all. Once the box is connected to the internet, simply enter your Kartina TV subscription number and password, and you are ready to start watching.

If you want to replace the bank card linked to your Kartina TV subscription, you can do it yourself through your account on the official Kartina TV website.

Go to your account and open: Subscription → Payment Methods → Change.

You can then enter the details of the new card that you want to use for future payments.

If you are unable to update the payment method yourself, contact Kartina TV support for assistance.